Terms of Service

These terms govern your use of MakoAnswer, a product of Mako Logics LLC. By using the website or service, you agree to them.

The service

MakoAnswer provides an AI phone-receptionist service that answers, routes, and handles calls on behalf of your business, along with transcripts, summaries, and lead capture. Features and plan limits are described on our pricing page and in your order.

Optional screening settings are off unless you ask us to turn them on: turning away callers who hide their caller ID; having the receptionist ask every caller for their name and company and end the call politely if they won’t say (emergencies are always helped); hiding calls from your call list when the caller gave no name and no company; and automatically blocking a number on your line after it calls three times without anyone speaking. You can ask us to turn any of them off, or to unblock any number, at any time.

MakoAnswer is for businesses. You must be at least 18 and have the authority to accept these terms for your business. The service is not directed to children under 13.

Not an emergency service

MakoAnswer is not an emergency service and cannot dispatch police, fire, or medical help. The receptionist tells a caller who describes a danger to life or property to hang up and dial 911, but you must not rely on it to handle emergencies, and your callers should always call 911 directly in an emergency.

Your responsibilities

• Provide accurate setup information and keep your account secure.
• Use the service lawfully, including compliance with call-recording, consent, and telemarketing laws that apply to your business.
• Don’t use the service to harass, defraud, or send unlawful communications.

Billing & subscriptions

Plans are recurring subscriptions billed monthly or annually at the rates shown at signup, processed by Stripe (charges appear as MAKO LOGICS). There are no setup fees or long-term contracts. Usage beyond your plan’s included calls is billed automatically at the per-call overage rate for your plan, added to your renewal invoice. Only real conversations count: calls our screening turns away before answering, and calls where the caller never speaks, are never billed, and fair use covers up to 10 minutes of conversation per call.

Canceling: you may cancel anytime; cancellation stops future billing and takes effect at the end of the period you’ve already paid for, after which the service stops answering your line. We don’t prorate or refund partial billing periods, but if something on our end went wrong, contact us and we’ll make it right. If a renewal payment fails, we’ll retry the card and reach out before any interruption to your service.

Price changes: if we change plan pricing, existing subscriptions get at least 30 days’ notice before a new rate applies.

AI-generated responses

MakoAnswer uses AI to handle conversations. While we work to make it accurate and reliable, AI can make mistakes. The service is provided “as is,” and you are responsible for reviewing captured information and for decisions you make based on it.

Limitation of liability

To the maximum extent permitted by law, Mako Logics is not liable for indirect, incidental, or consequential damages, and our total liability for any claim is limited to the fees you paid for the service in the three months before the claim.

Governing law

These terms are governed by the laws of the State of Texas, without regard to its conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Montgomery County, Texas.

Changes

We may update these terms; material changes will be reflected by the “last updated” date above. Continued use after a change means you accept the updated terms.

Contact

Questions? Email hello@makoanswer.com.